| Date | |
|---|---|
| Cost | Contact us |
| SRA CPD Hours | 18 |
Course Overview:
Retail banking offers a huge range of services to a wide variety of clients and the skills needed to operate and run a retail banking operation remain many and varied.
The recent liquidity crisis has added additional challenges and will change some banking practices permanently. As clients, shareholders and regulators seek reassurance that their institution is soundly based, the need for up to date skills has never been greater.
Course Content:
This introductory level course provides delegates with an introduction to retail banking in all its elements.
On completion of the programme delegates will have a better understanding of:
Learning Objectives
This programme is designed primarily to help recent employees and/or delegates moving into retail banking for the first time to improve their knowledge and understanding of how retail banks function.
Who should attend?
This programme is designed for those with either limited or no experience in retail banking as well as those who feel in need of a refresher in order to further advance their knowledge and understanding.
Methodology
Using a mixture of structured lectures, delegate discussions and practical case studies, delegates will improve their skills by direct learning, through group discussions and by sharing their own experiences as well as those of the expert trainer. The trainer will encourage active debate at all times to ensure that delegates are able to gain the maximum benefit from the course. The case studies will be tailored to match the mix of ability and experience of the delegates attending the course ensuring that the examples all have direct and actual relevance to the group’s individual working environments.
Level of preparedness
A working knowledge of retail banking would be helpful but is not essential. Delegates will be encouraged to share their own experiences and to identify those areas of particular interest to them. The course can then be fine tuned as necessary to meet the group’s actual requirements, ensuring that all delegates achieve the maximum value from the event.
Session 1: Review
Objective: Setting out the basics
Session 2: Deposit Taking & Savings Products
Objective: To understand deposit and savings products
Exercise: What is the main difference between current, deposit and fixed term accounts? Which is the most attractive to the bank and why?
Session 3: Account Opening Procedures
Objective: To understand what basic steps are required when opening accounts
Exercise: You are asked to open a checking account for a new personal client. What references will you need? What paperwork is required? Do you have to meet the client in person? Why?
Session 4: Lending Products
Objective: To understand the different types of lending products
Exercise: What is the most common form of lending at your bank? Why is this?
Session 5: Other “Non-Funds” Based Retail Banking Services
Objective: To understand the different types of services available from a retail bank in addition to deposits and loans
Exercise: All Retail Banks seek to boost earnings by selling additional services. What is being targeted by your branch/department? How successful have you been? What would you change, if anything?
Session 6: The Basic Principles of Lending
Objective: To consider basic lending skills
Exercise: What is the most important consideration when granting or assessing a loan? What is the least?
Session 7: Introduction to Credit Analysis
Objective: A first look at bank credit analysis.
Exercise: You have been approached by a good and valued client who is looking to take on a major commitment. You know they will need some bank debt. What do you want them to produce prior to a meeting to discuss this?
Session 8: The Basics of Risk Management
Objective: To consider the usual risks facing a retail bank.
Exercise: What are the biggest risks facing your department? How are these monitored? How are they managed?
Session 9: Introduction to Debt Collection and Recovery Procedures
Objective: Understand why loans go wrong and what to do about it.
Exercise: To suit group requirements.
Session 10: Sources of Funding – The Basics
Objective: An understanding of funding sources available to a retail bank.
Exercise: Liquidity is the key to managing any retail bank successfully. What are the key risks in this area?
Session 11: Distribution Channels – The Basics
Objective: How to operate a retail banking operation and the role of technology
Exercise: To suit group requirements
Section: 12 – Technology – The Basics
Exercise: Consider what minimum distribution channels are needed in your organisation.
Exercise: Consider what minimum technology is needed in your organisation.
Session 13: A Brief Look at the Banking Crisis
Session 14: The Future of Retail Banking
Objective: To consider the possible ways forward for the sector
Exercise: If you could design your own retail bank, what would it be like? Could you make this model commercially viable?
Session 15: Summary & Group Forum
Delivering this course in-house for you to a number of participants could be very cost effective. Please call us on 020 7387 4484 to discuss this further.
If you have any questions about this seminar please write to us at post@redcliffetraining.co.uk.
Interested in one of our In House Courses?
Telephone: +44 (0)20 7387 4484
Email: post@redcliffetraining.co.uk
Looking to book more than one course? Please click here.
Contact us if you are looking to book multiple participants as we offer discounts as follows: